Legal

Privacy Policy

Last updated: June 2026

1. Who We Are

The Pavilion Dudley is an events venue located at 171-173 High Street, Dudley, DY1 1QD. We are the data controller for information collected through this website. You can contact us at info@thepaviliondudley.co.uk or by calling 07300 366 770 / 01384 438 266.

2. Information We Collect

When you submit an enquiry through our contact form, we collect:

  • Your name
  • Email address
  • Phone number
  • Type of event
  • Estimated guest count (if provided)
  • Preferred date (if provided)
  • Your message
  • Your IP address and browser information (for security purposes)

We also collect technical data when you visit our website, including your IP address, browser type and pages visited, through server logs. We do not use Google Analytics or any third-party tracking services.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry about our venue and services
  • Send you a confirmation that we have received your message
  • Discuss and plan your event
  • Protect against spam and abuse of our contact form

Our legal basis for processing this data is legitimate interests — specifically, our interest in responding to genuine business enquiries. We do not use your data for marketing without your explicit consent.

4. How Long We Keep Your Data

We retain enquiry data for up to 24 months following your enquiry, or for the duration of any event planning and follow-up. You may request deletion of your data at any time by contacting us.

5. Who We Share Your Data With

We do not sell, rent or share your personal data with third parties for marketing purposes. Your data is stored securely on UK-based servers. We may share data with third parties only where legally required to do so.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Request portability of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@thepaviliondudley.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use a single first-party cookie to store your cookie consent preference. We do not use advertising, analytics or tracking cookies. For full details, see our Cookie Policy.

8. Security

We take reasonable technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure storage and access controls.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

10. Contact

For any privacy-related queries, contact us at:
info@thepaviliondudley.co.uk
07300 366 770 (mobile / WhatsApp)
01384 438 266 (landline)
171-173 High Street, Dudley, DY1 1QD